What is Dominion East Ohio’s Current Natural Gas Price?

Rate information and tariff information can be viewed online.

Why is the Market Price of Natural Gas So Volatile?

There are many factors that influence the price of gas, including:

• weather
• popularity of natural gas in homes and businesses
• supply and demand
• competing fuels such as oil and coal

What Individual Factors can Influence my Bill?

There are many factors that can have an impact on your bill. Some of these factors include:

• thermostat temperature settings
• furnace efficiency
• home insulation
• inefficient windows

What are Some Ways of Saving Energy and Money?

Some low-cost or no-cost ways to save energy and money include:

• Adjust the Thermostat Temperature Settings — You can save as much as 1 percent for every degree you lower your thermostat.
• Furnace Efficiency — Newer, higher-efficiency furnaces use less natural gas than older, less-efficient furnaces.
• Home Insulation — Well-insulated homes use less natural gas for heating than poorly insulated homes

Visit our Energy Conservation page for more energy-saving tips.

What are Some Ways of Saving Energy and Money?

Energy Choice enables customers to buy natural gas from another supplier, and then have that gas delivered to their home or business by Dominion East Ohio. Visit www.DominionGasChoice.com for more information about the program.

If I Choose to Buy Natural Gas From Another Supplier am I Still a Dominion East Ohio Customer?

Yes. You will remain a Dominion East Ohio customer for the transportation, or delivery, of the natural gas to your home or business. Dominion East Ohio will continue to provide essential customer services.

Who Can Sign Up for Energy Choice?

Participants must be Dominion East Ohio customers and they must be current with their payments to Dominion East Ohio in order to participate in the Energy Choice program. Percentage of Income Payment Plan (PIPP) customers are ineligible to participate in the energy choice program.

If I Buy Gas From Another Supplier, What Charges Will I Receive From Dominion East Ohio?

Just as you always have, you will pay Dominion East Ohio a delivery charge based on the amount of gas you use, plus the monthly service charge and all applicable riders.

Where Can I Get Specific Information on Suppliers and Their Energy Choice Offers?

To help consumers understand the costs and terms associated with certified natural gas suppliers’ offers, Dominion East Ohio’s Energy Choice Web site (www.DominionGasChoice.com) offers tools such as links to the PUCO’s "Apples To Apples" comparison chart, the OCC’s "Comparing Your Energy Choices" chart, and other objective comparison tools.

Are There any Energy Assistance Programs Available?

Yes. Available to qualified income-eligible customers, HEAP is a government program that provides a credit for your heating bill. Although HEAP pays part of your gas bill, it is not a guarantee against shutoff. The filing deadline is usually March 31. Applications are available at post offices and libraries, or by calling the Ohio HEAP office at 1-800-282-0880. Here are the eligibility guidelines: Summary Guidelines The Percentage of Income Payment Plan (PIPP) is also available.

Percentage of Income Payment Plan

How Does the Percentage of Income Payment Plan Work?

PIPP helps income-eligible customers maintain gas service by paying 10 percent of their total monthly household income all year. You can apply for PIPP by calling the company or by visiting a local community action agency. As part of the PIPP program, the company will provide the following benefits when consecutive and timely payments are made:

• At the end of the 12th month, Dominion East Ohio will credit one-third (33%) of the account balance you had at the start of the 12-month period.
• At the end of the 24th month, the company will credit half (50%) of the total account balance.
• At the end of the 36th month, the company will credit the remaining balance.
• At the end of each additional 12-month period of paying your PIPP amount timely and in-full, Dominion will credit the total account balance.

If you're no longer income-eligible for PIPP or if you voluntarily leave the program, the PIPP Repayment Program can help you gradually pay off your total overdue amount. As part of the PIPP Repayment Plan, the company will provide the following benefits:

• During the first 12 months, you pay the same amount you paid while on PIPP. At the end of the 12th month, providing you have made the required payments in full and on time, Dominion East Ohio will credit one-third (33%) of the account balance you had at the start of the 12-month period.
• During months 13-24, you pay either the current bill or budget amount. At the end of the 24th month, providing you have made the required payments in full and on time, Dominion will credit half (50%) of the total account balance.
• Months 25 and beyond, you pay either the current bill or budget amount, plus up to $20 extra to reduce the overdue balance. Dominion will match dollar-per-dollar the extra amount, up to $20. At the end of the 36th month, providing you have made the required payments in full and on time, Dominion will credit the remaining balance.

If at any point you fail to make your PIPP or PIPP Repayment Plan payment in full and on time by the due date, you will start the 36-month process over again, but the company will not cancel any credits you have already received.

Dominion East Ohio Energy Share

What is Dominion East Ohio Energy Share?

Dominion East Ohio Energy Share is a Dominion East Ohio sponsored fuel assistance program of last resort designed to help individuals and families pay any type of winter heating bill - gas, wood, oil, kerosene or electricity.

Who is Eligible to Receive Dominion East Ohio Energy Share Assistance?

To be eligible for Dominion East Ohio Energy Share, the applicant must live within the company’s service area, have a shutoff notice and must have exhausted other state and federal fuel assistance resources. Seniors, age 60 and older, do not have to have a shutoff notice. Applicants must meet one of the following:

• Total household income is 150 percent of the federal poverty level.
• Head of household is unemployed
• Have a demonstrated personal/family crisis.

How Can I Get Apply for Dominion East Ohio Energy Share Assistance?

For assistance, you should contact your local Salvation Army office, or you can call Dominion East Ohio’s Customer Service Center at 1-800-362-7557, for the name of The Salvation Army office nearest you.

Who is Eligible for the Housewarming Program?

To be eligible, low-income customers must have an active Dominion East Ohio account and live in the company’s service area. Households that participate in the Percentage of Income Payment Plan, or the Home Energy Assistance Program may automatically qualify for Housewarming.