Dominion East Ohio

We want to make sure you have all the information you need to make informed decisions. If you have any questions concerning Energy Choice plans, you can visit or or contact the organizations listed below.

Contact the Dominion East Ohio call center at 1-800-362-7557 between the hours of 7 a.m. to 7 p.m., Monday through Friday.

Emergency Service: 1-877-542-2630 (24 hours a day, everyday). An alternate number is on the front of your bill, or in your local phone directory.

Hearing Impaired Customers: Dial 711.

Email: Email Customer Service


Corporate Address:
Dominion East Ohio
P.O. Box 5759
Cleveland, OH 44101-0759

Mail gas bill payments to:
Dominion East Ohio
P O Box 26785
Richmond, VA 23261-6785

Submit a Supplier Complaint Form

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The PUCO can provide information about utility payment plans, the rules governing utility companies, and other relevant information.

Phone: Call the PUCO Call Center at (800) 686-PUCO (7826), 8 a.m. to 5 p.m., Monday through Friday. The TTY-TDD number is 711


Email Customer Service


Public Utilities Commission of Ohio
Attn: IAD
180 E. Broad Street
Columbus, Ohio 43215-3793

Ohio Consumers’ Counsel

The OCC toll-free hotline provides information relating to residential utilities — electric, natural gas, telephone and water.

Phone: Call the OCC Call Center at 1-877-PICKOCC (742-5622)


Email Customer Service:
at or submit your complaints or questions at this link