Dominion East Ohio

We want to make sure you have all the information you need to make informed decisions. If you have any questions concerning Energy Choice plans, you can contact the organizations listed here or contact your respective community leader.

Phone:

Contact the Dominion East Ohio call center at 1-800-362-7557 between the hours of 7 a.m. to 7 p.m., Monday through Friday

Emergency Service: 1-877-542-2630 (24 hours a day, everyday). An alternate number is on the front of your bill, or in your local phone directory.

Hearing Impaired Customers: Dial 711.

Mail:

Corporate Address:
Dominion East Ohio
P.O. Box 5759
Cleveland, OH 44101-0759

Mail gas bill payments to:
Dominion East Ohio
P O Box 26785
Richmond, VA 23261-6785

Website:

Visit the website for additional contact information

Email Customer Service

Submit a complaint form

PUCO

PUCO can provide information about utility payment plans, the rules governing utility companies

Phone:

Call the PUCO Call Center at (800) 686-PUCO (7826), 8 a.m. to 5 p.m., Monday through Friday. The TTY-TDD number is (800) 686-1570.

Mail:

Public Utilities Commission of Ohio
Attn: IAD
180 E. Broad Street
Columbus, Ohio 43215-3793

Website:

Visit the website for additional contact information

Email Customer Service

The OCC

The OCC toll-free hotline provides information relating to residential utilities — electric, natural gas, telephone and water.

Phone:

Call the OCC Call Center at 1-877-PICKOCC (742-5622)

Email Customer Service:

Email Customer Service: at occ@occ.state.oh.us or submit your complaints or questions at this link