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Energy Choice allows you to comparison shop for natural gas just like you do for other goods and services. If you choose to buy your natural gas from a competitive retail natural gas supplier, Dominion Energy Ohio will still deliver the gas to your home or business, issue bills, and respond to natural gas emergencies.

You have several options:

  • Select a certified natural gas supplier and enroll in an Energy Choice Agreement with that supplier.
  • Join an Aggregation, or "group-buying," program if one is available to you.
  • Purchase gas under the Standard Choice Offer (residential customers only).
  • Choose to be assigned to purchase gas from a supplier at its Monthly Variable Rate (if applicable).

For more information on aggregation programs, please see our Residential Energy Choice Options or Non-residential Energy Choice Options pages.

Participants must be Dominion Energy Ohio customers and they must be current with their payments (no past-due balances outside of a payment plan) to Dominion Energy Ohio in order to participate in the Energy Choice program. PIPP Plus and Graduate PIPP Plus customers are ineligible to participate in the Energy Choice program.
"Certified natural gas suppliers" are competitive retail natural gas suppliers that have been certified by the PUCO to participate in the Energy Choice program.

Energy Choice is an opportunity — not a mandate. If you are eligible to participate in the Energy Choice program and do not choose a supplier, one will still be assigned to you. You will still receive the same reliable natural gas service, but you won’t be selecting from whom you buy the natural gas. Although customers are not required to shop, Dominion Energy Ohio encourages customers to review available options periodically to ensure they are making informed decisions about their natural gas costs.

For more information on Energy Choice options, please see our Residential Energy Choice Options or Non-residential Energy Choice Options pages.

Absolutely not. Although you purchase your gas from a supplier, Dominion Energy Ohio will continue to deliver the natural gas to your home, respond to any emergencies, and provide customer service.
There are many factors that influence the price of gas, including weather, the popularity of natural gas in homes and businesses, supply and demand, and competing fuels such as oil, coal, and renewable forms of energy.
Before you make any changes to your Energy Agreement, please review our Questions to Ask a Supplier.
You may be able to enroll directly with the supplier by telephone, mail, fax, Internet or through a door-to-door representative. Whichever method is used, it is critical that you obtain a copy of your contract and keep it through the duration of your service contract. Once you've enrolled with a supplier, the supplier will notify Dominion Energy Ohio of the switch. We will then mail you a letter confirming your choice to purchase natural gas from a competitive retail natural gas supplier, the supplier chosen and the date the switch will become effective. You then have seven business days from the postmark date on that letter to cancel your contract without penalty. To cancel the contract you must contact Dominion Energy Ohio.

One of two things will happen when your Energy Choice agreement ends:

  • Automatic Renewal
     

    You will need to review your contract terms and conditions and look for information about what happens at the end of the contract period and for any automatic renewal provisions. Automatic renewals are fairly common in supplier contracts. Keep in mind, your supplier is required to provide you with a notice by mail that your original contract is ending. In most instances, that notice will contain information about automatically renewing your contract. If the renewal notice contains no material changes, such as an increase in a fixed rate, a change from a fixed to a variable rate or any new fees, from your original contract and is for a period of six months or longer, the supplier is required to send you a notice about your new contract's expiration by mail at least 45 days before your original contract ends. If your contract does not have a renewal provision, you will be returned to Dominion Energy Ohio temporarily at the end of the contract period.
     

  • Return to Dominion Energy Ohio before moving to SCO/MVR
     

    Customers without automatic renewal will return to the SSO temporarily (up to 2 billing periods). Former Energy Choice and Opt-In Aggregation customers that have not selected another Energy Choice or aggregation supplier, or have not elected SCO (if they are residential), will revert to a Monthly Variable Rate (MVR). The assignment to an MVR supplier is similar to the procedures established for assignment to an SCO supplier. Former Opt-Out Aggregation customers who have not selected an Energy Choice or aggregation supplier will revert back to SCO if they are a residential customer or to an MVR if they are a large volume or nonresidential customer.

Yes. You can switch to another natural gas supplier at any time, but if you are receiving service under an Energy Choice contract or through an aggregation, there may be penalties for doing so. Depending on the supplier, you may be charged a cancellation fee to end your contract early. Check your contract to determine the amount of the fee. If you move directly from one natural gas supplier to another, the actual switch will not take place until the next billing cycle. At no time during the switch should you experience a disruption in your natural gas service. There is no termination fee to switch from the SCO or MVR to an Energy Choice Agreement with a selected supplier.

For more information on determining any possible termination fees, please visit our page to Learn about your current residential choice or Learn about your current non-residential choice.

The theory behind governmental aggregation is simple: by using the bulk purchasing power of communities or other buying groups, greater savings can be passed on to individual consumers. By joining together, consumers can also gain the ability to utilize a team of experienced professionals to negotiate for better prices and protections.

For more information on aggregation programs, please see our Residential Energy Choice Options or Non-residential Energy Choice Options pages.

Many communities in Northeast Ohio have formed an aggregation called the Northeast Ohio Public Energy Council (NOPEC). NOPEC is the largest such aggregation in the United States. To participate with NOPEC, you must be a Dominion Energy Ohio customer up to date with your payments to Dominion Energy Ohio who lives in a NOPEC Gas Community. If you are with another supplier, compare your rate with NOPEC’s rate and consider any cancellation fee that you may be charged before changing to NOPEC’s aggregation program.

For more information, please see our Residential Energy Choice Options or Non-residential Energy Choice Options pages

No; The SCO and MVR rates will change each month. They may be more, or less, than the price of gas a customer may find with a supplier or aggregation program. Plus, a supplier may be able to offer a fixed rate, which helps customers plan their gas costs.

For more information, please see our Residential Energy Choice Options or Non-residential Energy Choice Options pages.

The SCO customer's assigned default supplier changes every April due to Dominion Energy Ohio’s auction process. The SCO rate will transfer if the customer moves. However, when a customer's account closes and we issue a final bill, he or she will go through the SCO rotation again once service is restored, which means the customer may end up with the same, or a different, SCO supplier.

For more information on the SCO and MVR, please visit our Energy Choice Options page.

Some low-cost or no-cost ways to save energy and money include:

  • Adjust the Thermostat Temperature Settings: You can save as much as 1 percent for every degree you lower your thermostat.
  • Furnace Efficiency: Newer, higher-efficiency furnaces use less natural gas than older, less-efficient furnaces.
  • Home Insulation: Well-insulated homes use less natural gas for heating than poorly insulated homes

For more information on gas usage and conservation please visit our Managing Your Residential Bill or Managing Your Non-residential Bill page.

Yes, there are a number of programs that income-eligible residential customers can apply for including HEAP PIPP Plus and EnergyShare Customers can apply for HEAP and PIPP Plus by calling the Ohio Development Services Administration at 1-800-282-0880. To apply for EnergyShare, customers can contact their local Salvation Army.

For more information on Energy Assistance, please visit our Managing Your Residential Bill or Managing Your Non-residential Bill page.

Opting out of supplier lists can be performed by signing into Manage Your Account. Once you sign in, navigate to Edit Account Settings and select "Opt-In/Out of Supplier Lists". Customers who opt out of supplier lists will block their information from being released for Energy Choice and governmental aggregation solicitations. However, this does not prevent a supplier from getting the customer's information from another source or using information from a previous list. Phone numbers are not included on supplier lists.