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Learn About Your Gas Bill
Understanding your natural gas bill and current Energy Choice selection is the first step in making an informed decision. The first thing you will need is to review a copy of your bill. You can pull an electronic copy from Manage Your Account or review your paper bill.
Step 1
Compare Current Offers
Comparing supplier options is easy once you understand what all the options are. Current offers are available for review on the Public Utilities Commission of Ohio's (PUCO's) website under Compare Natural Gas Offers.
-- Select a customer type (Residential or Commercial) and class, if applicable (ECTS/GSS).
-- Select Dominion Energy Ohio as your Distribution Company.
-- Compare the "$/MCF" column between the supplier rates listed and your current bill.
Step 2
Investigate Aggregation Programs
Aggregation is when a group of customers joins together to form a single, larger customer that buys energy for its members. The aggregated group may be able to secure a better price than the individual members could on their own.
Step 3
View the Historical Gas Cost Rates
DEO's gas cost rates are approved monthly by the Public Utilities Commission of Ohio (PUCO). To help make an informed decision, take a look at the summary of historical gas costs.
Choose Your Energy Supplier
Customers are encouraged to periodically compare available Energy Choice supplier offers, check their eligibility for a governmental aggregation program, and weigh the SCO (residential and small and medium nonresidential customers only) and MRR options (medium and large nonresidential only).
If you are satisfied with your current rate option, no further action is needed.
However, if you are interested in making a change you will need to communicate your choice to either:
1. Dominion Energy Ohio, to select the SCO, if applicable, or
2. your selected supplier, to enroll in an Energy Choice Agreement for the selected rate offer.
The MRR rate is a default service for medium and large nonresidential customers whose Energy Choice agreement or opt-in governmental aggregation program expires if a new supplier has not been chosen.
Contact a Supplier
If you are interested in a new Energy Choice Agreement or governmental aggregation program you will need to contact the supplier or governmental aggregator to enroll. Be sure you understand the details of the agreement before enrolling. If you are on the MRR service and are satisfied with your price, no further action is necessary.
Supplier contact information can be found on the PUCO’s Apples-to-Apples comparison chart, or on a combined List of Eligible Suppliers.
Contact NOPEC
Many communities in Northeast Ohio have formed a governmental aggregation called the Northeast Ohio Public Energy Council (NOPEC). NOPEC is the largest such aggregation in the United States. To enroll with NOPEC, call 855-667-3201.
To see if an aggregation program is available in your area, please visit the PUCO’s natural gas aggregation map.
Contact Dominion Energy Ohio
If you are an eligible residential customer that wishes to enroll in the Standard Choice Offer (SCO), contact Dominion Energy Ohio at 800-362-7557.
Supplier Question Checklist
- Are you a PUCO-certified supplier?
- What is the price per thousand cubic feet (MCF)?
- Is the price fixed or does it change?
- If it changes, how does it change?
- Does the price depend on how much gas I use?
- What is the term of the contract?
- Will there be a switching fee?
- Is there a fee if I cancel the contract early?
- Is there a customer incentive for signing up?
- Are there any special add-on services?
- How long will the rate remain in effect?
- What happens when my contract expires?
- Will my contract automatically renew and, if so, will I receive notification?
- If the price changes with renewal, will I receive notification?
- Will I receive one or two bills a month?
- Who provides the billing?
- Is there a budget plan?
- Are current budget plan customers eligible?
- Are there any built-in price increases or decreases?